We
are here to help
Client Assistance
If you have any questions about our terms of service, privacy policy or
any other questions which you may have, please contact our support team and they
will be glad to answer any questions for you.
Telephone Numbers
You can call us at:
1-800-453-2819
Email Address
support@mymathgenius.com
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Privacy Policy
MyMathGenius.com recognizes that privacy is important for all individuals who trust
us with their private data. This page lists the types of information we ask for
from our clients along with their usage.
Personal information and other data
We collect personal information only when you register for an account on
our website and the submission of that information is voluntary. This information
is used to send you customized emails and other communications which may reflect
the information you have given us about your project needs. We use cookies to authenticate
you as a user and this process is used to enhance your online information security
and improve the level of our services. Our servers collect information when you
visit our website including the URL, IP address, browser type and language, and
the date and time of your request. This is done as a matter of course for all visitors
to our website for technical reasons and is a common practice. You may decline to
provide any personal information to us and/or disable cookies in your browser, but
that may mean that some of our website features or services may not work properly
on your computer.
Use of Information
We may use your personal information to provide the services you have requested,
including services that display customized interest based content on the website.
We may also use personal information for research and analysis which will let us
operate more efficiently and provide you with better services. When we use third
parties to assist us in processing your personal information e.g. PayPal, we require
that they share their Privacy Policy to show us that your privacy will be respected
and that they apply other appropriate confidentiality and security measures. We
may also share information with third parties in limited circumstances, including
when complying with legal process, preventing fraud or imminent harm, and ensuring
the security of our network, computer equipment and services.
Information Security
The information provided by our clients is only stored after every reasonable
precaution has been taken regarding the safety and security of that information.
We understand that registered users may provide us with sensitive information and
that needs to be protected online and offline. We use a Secure Socket Layer (SSL)
to ensure that the information remains secure as it passes from one point to the
next and all transactions as well as messages between clients and math experts go through
the Secure Socket Layer (SSL). On all secure pages, the users will be able to see
a lock icon near the bottom of the browser window that confirms the use of SSL.
Usage Policy
The math solutions created for you are supposed to be used for research purposes only and as model solutions to show how such math problems are to be handled.
We believe that students who use such solutions can benefit from the examples given to create their own orignal solutions. We do not recommend in any way that you should submit the work done by any expert as your own. The copyright for material which is proofread for your or material which is evaluated on your behalf is retained by you.
Customer Support
If you would like to contact our customer support department, please call our toll free number 1-800-453-2819. You can also contact us via email at support@mymathgenius.com.
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